Mobile Money Agent and Merchant Training

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· SOLICITATION NUMBER: 0002007127

· INSTITUTION:  IFC

· ASSIGNMENT LOCATION: South Sudan

· ISSUE DATE AND TIME: Feb 19,2024 20:21

· CLOSING DATE AND TIME: Mar 28,2024 22:59

The purpose of this assignment is to improve the knowledge and skills of mobile money agents and merchants of an MNO in South Sudan. The focus of this project is to directly reach out to the market with five key objectives: 1) Increase brand awareness and loyalty. 2) Ensure all agents are engaged and updated with the platform and new services. 3) Build an MTN MoMo agent/merchant community by allowing agents to network and exchange market insights. 4) Increase competition amongst agents/merchants by creating a certification system for attending and contributing to the training events and; 5) Collect feedback from the market; discuss common issues facing agents/merchants; and potential mitigations/solutions for the market.

The World Bank Group reserves the right to publicly disclose contract award information, including but not limited to, name of company receiving the award, brief description of services, and contract award amount, for any contract award valued over US$250,000. Offeror's proposal and contractual documents will remain confidential and therefore not subject to disclosure.

The World Bank Group values supplier diversity and encourages businesses owned by women, minorities, lesbian, gay, bisexual and transgender (LGBT) individuals, and people with disabilities to participate in this opportunity. Please indicate in the response if you meet one of these diverse categories and specify the certification body you utilize.

The World Bank reserves the right to reject any or all responses without recourse.

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